Question 1

How do I contact support?

Accepted Answer

Email us at support@beyondtechnolabs.com with your shop domain, app name, and a detailed description of your issue. We typically respond within one business day.

Question 2

How do I request deletion of my data?

Accepted Answer

Visit our Data Deletion Request page and submit the form with your shop domain and app name. We process GDPR and Shopify-mandated data deletion requests within 30 days.

Question 3

My Shopify app isn't working after an update. What should I do?

Accepted Answer

First, try clearing your browser cache and refreshing the app. If the issue persists, uninstall and reinstall the app. If problems continue, contact support with screenshots and your shop domain.

Question 4

How do I uninstall a BeyondTechnolabs app?

Accepted Answer

Go to your Shopify Admin → Settings → Apps and sales channels, find the app, and click Delete. Uninstalling triggers our automated data cleanup process per Shopify's requirements.

Question 5

Do you offer phone support?

Accepted Answer

Currently, we provide support via email at support@beyondtechnolabs.com. This allows us to maintain detailed records and provide thorough, documented responses to technical issues.

Question 6

What information should I include in a support request?

Accepted Answer

Include your shop domain (e.g., mystore.myshopify.com), the app name, steps to reproduce the issue, expected vs. actual behavior, screenshots if applicable, and any error messages you see.

How can we help?

Email Support

Call / WhatsApp

Documentation

Data Deletion

Frequently asked questions

Still need help?